Shipping policy

➽ Order Processing

Orders are typically processed within [8-11 business days] after payment is confirmed.

Orders are not processed or shipped on:

» Weekends
» Public holidays

Processing times may be longer during high-volume periods, sales, or holidays.

➽ Shipping Rates and Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

» Local deliveries: [8-11 business days]

Delivery estimates are not guaranteed and may vary due to courier delays or customs processing.

➽ Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information, where available.

Please allow up to 24–48 hours for tracking updates to appear.

➽ Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

» We may contact you for clarification.
» Delays may occur.
» Additional shipping fees may apply.

We are not responsible for orders delivered to incorrectly provided addresses.

➽ Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered by the courier.

If your package is missing:

» Please contact the courier first.
» Then contact us at support@lunastrand so we can assist where possible.

➽ Damaged Packages

If your order arrives damaged, please contact us within [48 hours / 7 days] of delivery with:

» Your order number
» Photos of the damaged packaging and products

We will review the issue and work toward a replacement, refund, or store credit where appropriate.

➽ Delays Beyond Our Control

We are not liable for delays caused by:

» Courier disruptions
» Weather conditions
» Customs clearance
» Strikes
» Natural disasters
» Other unforeseen circumstances